Strategies to Improve the Patient Experience

Strategies to Improve the Patient Experience Module 1 – Patient Focussed Culture (2 hours) Exploring the purpose of a Patient Focussed Vision and Culture Understanding patient behaviours Shaping the practice systems and protocols through the eyes of the patient Monitor and measure the impact of a Patient Focussed strategy Module 2 – The Patient Journey (2 hours) Identification of patient touch points that will optimise the patient journey “Walk of the Patient” – Creating an aligned and consistent experience at each touch point of the patient journey, incorporating protocols that will optimise the patient experience Module 3 – Creating Patients for Life (2 hours) Five Phases for building loyal long-term loyal patient relationships Diagnostics to assist in identifying gaps and inconsistencies in the Patient Experience Equip the team with tools and processes that will empower them to avoid and solve problems during patient interactions

Learning outcomes

Strategies to Improve the Patient Experience Module 1 – Patient Focussed Culture (2 hours) Exploring the purpose of a Patient Focussed Vision and Culture Understanding patient behaviours Shaping the practice systems and protocols through the eyes of the patient Monitor and measure the impact of a Patient Focussed strategy Module 2 – The Patient Journey (2 hours) Identification of patient touch points that will optimise the patient journey “Walk of the Patient' – Creating an aligned and consistent experience at each touch point of the patient journey, incorporating protocols that will optimise the patient experience Module 3 – Creating Patients for Life (2 hours) Five Phases for building loyal long-term loyal patient relationships Diagnostics to assist in identifying gaps and inconsistencies in the Patient Experience Equip the team with tools and processes that will empower them to avoid and solve problems during patient interactions

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