Handling Emergencies

Empower your Front Office Team to effectively handle emergency situations while prioritising patient care. Handling emergencies successfully without having to ‘squeeze’ patients into your appointment book and, at the same time, ensuring you manage their expectations, is not an easy task for the Front Office Team. The key lies in understanding the objectives of an emergency appointment, and ensuring the whole team is aligned with strategies to achieve them.''In this course, we unveil a four-step process for accommodating patients seeking immediate attention, ensuring their dental needs are addressed promptly. Arm your Front Office Team with key communication tools, checklists, and resources to navigate emergency situations successfully. Topics Covered: - Understanding the objectives of emergency appointments - Taking control of emergency situations - Implementing a four-step process Enroll in Handling Emergencies and discover how to effectively handle emergency appointments.

Learning outcomes

Empower your Front Office Team to effectively handle emergency situations while prioritising patient care. Handling emergencies successfully without having to ‘squeeze’ patients into your appointment book and, at the same time, ensuring you manage their expectations, is not an easy task for the Front Office Team. The key lies in understanding the objectives of an emergency appointment, and ensuring the whole team is aligned with strategies to achieve them.''In this course, we unveil a four-step process for accommodating patients seeking immediate attention, ensuring their dental needs are addressed promptly. Arm your Front Office Team with key communication tools, checklists, and resources to navigate emergency situations successfully. Topics Covered: - Understanding the objectives of emergency appointments - Taking control of emergency situations - Implementing a four-step process Enroll in Handling Emergencies and discover how to effectively handle emergency appointments.

Speakers